Although the use of digital technology is widely spread and its invocation is generally censored, it is for whom digital is a charge more than an additional comfort. In a report dated July 2024, 23% of EU nationals stated that digital technology makes their lives more difficult on a daily basis. A significant part of Europe's population is even in a dilectronic situation, i.e. an inability to use digital tools. This level increases sharply with age and is more widespread among the poorest segments of society. It is also very different from one country to another. For example, when, in 2022, only 1% of the Norwegian population reported not having been connected to the Internet for three months1, they and they are 13.9% in France (2021)2Despite a 3-point decline during the health crisis. Surprisingly, this share is almost as large as that of all-digital individuals. Bulgaria has the lowest Internet user rate, with 20% of the population never logged in, compared to 12% in Croatia.3.
So why are you interested in these statistics? Because it is essential to understand these transformations in order to reach all those audiences to whom a public cultural project should address itself. This is why it is so important for cultural projects to take stock of the developments caused by the massive arrival of digital technology, on the one hand, and to direct their address to the public accordingly. These public transformations require mediation, reception and public relations teams to change their practices accordingly to develop or maintain contact with the public regardless of the intensity of its digital practices. In fact, booking and registration practices remain heterogeneous within the public of an establishment, and when certain typologies of individuals only interact digitally with a cultural establishment, others maintain purely traditional uses, such as subscription by mail, attendance at entertainment counters or telephone information. It is from the perspective of cultural rights that, at the same time, the aim is to develop digital forms of mediation adapted to individuals fully immersed in digital tools and to find others for those who remain outside this digital world. This will enable a structure to develop communications via social networks, mediation with tablets or smartphones, virtual tours, online resource production, digital mediation in cultural venues. But it will also have to deploy other methods of mediation outside the digital world to integrate others.
1 ICT usage in households, Statistics Norway, updated september 24th
2 "15 % de la population est en situation d'illectronisme en 2021”, Insee Première n°1953 paru le 22 juin 2023
3 Digital economy and society statistics - households and individuals, Eurostat, April 24